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sales@thewellbeinggroup.co.uk

01905 337187

Heatrae Sadia Aquatap Breakdown

Heatrae Sadia Aquatap Breakdown

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Heatrae Sadia Aquatap Breakdown

Boiling Water Taps and Hot Taps are an investment.  Therefore, it’s important to maintain them to achieve the most return on the outlay of your hard earned cash. Our Heatrae Sadia Service Plans help preserve your tap and our service engineers are quick to respond to any Heatrae Aquatap breakdowns and will be happy to help with any query you may have.  In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Heatrae Sadia Aquatap service plans have different levels of cover depending on what your requirements are.

5 benefits of Heatrae Sadia Aquatap Service Plan:

– Dedicated expert engineers and customer service team

– Service packages that suit your requirements

– Approved filters, spare parts and components

– Proactive filter changes to keep your equipment and water at its best

– Easy budgeting, one annual invoice and we take care of the rest!

The Heatrae Sadia Aquatap has transformed the way we access hot water. This innovative appliance combines a boiling water tap with an under-counter water heater, providing instant hot water at your fingertips. Whether you need hot water for a quick cup of tea or to prepare a meal in a hurry, the Aquatap delivers unparalleled convenience.

However, like all appliances, the Aquatap requires regular maintenance to ensure it operates optimally throughout its lifespan. The Wellbeing Group understands the importance of keeping your Aquatap in prime condition, offering a range of services to address any issues that may arise.

Brita Heatrae Sadia Aquatap
Brita Heatrae Sadia Aquatap

The Importance of Professional Service and Repair

When it comes to maintaining the functionality of your Heatrae Sadia Aquatap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

 

  1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Heatrae Sadia appliances, ensuring that your Aquatap receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
  2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Aquatap safely, minimizing the risk of accidents.
  3. Efficiency: Professional service and repair ensure that your Aquatap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

Heatrae Sadia Aqautap breakdown services we offer

The Wellbeing Group offers a comprehensive range of services for the Heatrae Sadia Aquatap, ensuring that your appliance remains in top condition:

  1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. The Wellbeing Group’s technicians can clean, inspect, and fine-tune your Aquatap to keep it running smoothly.
  2. Repairs: If your Aquatap experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Heatrae Sadia parts.
  3. Replacement: In some cases, your Aquatap may require replacement components or upgrades. The Wellbeing Group can source and install these parts to ensure your appliance performs optimally.
  4. Emergency Services: If you encounter a sudden breakdown, the Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Brita service technicians are qualified water system experts, trained to professionally service and maintain all Brita products and other brands throughout the UK.

Booking a Brita service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Aquatap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Benefits of filtered water

Sales & Enquiry Form

Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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    Service & Technical Support Form

    Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

      [uacf7-row][uacf7-col col:6]
      [/uacf7-col][uacf7-col col:6] [/uacf7-col][/uacf7-row]

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      Worcester Head Office
      Severn House, Bromyard Road
      Crown East, Worcester
      WR2 5TR
      London Showroom
      5 Sycamore Street
      Barbican
      EC1Y 0SG
      T:  01905 337187
      E:  sales@thewellbeinggroup.co.uk
      Heatrae Sadia Aquatap Breakdown

      Heatrae Sadia Aquatap Repair

      Boiling Water Taps

      Water Dispensers

      Coffee Machines

      Vending Machines

      Coffee & Consumables

      Service & Maintenance

      Heatrae Sadia Aquatap Repair

      Boiling Water Taps and Hot Taps are an investment.  Therefore, it’s important to maintain them to achieve the most return on the outlay of your hard earned cash. Our Heatrae Sadia Service Plans help preserve your tap and our service engineers are quick to respond to any Heatrae Aquatap breakdowns and will be happy to help with any query you may have.  In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Heatrae Sadia Aquatap service plans have different levels of cover depending on what your requirements are.

      5 benefits of Heatrae Sadia Aquatap Service Plan:

      – Dedicated expert engineers and customer service team

      – Service packages that suit your requirements

      – Approved filters, spare parts and components

      – Proactive filter changes to keep your equipment and water at its best

      – Easy budgeting, one annual invoice and we take care of the rest!

      The Heatrae Sadia Aquatap has transformed the way we access hot water. This innovative appliance combines a boiling water tap with an under-counter water heater, providing instant hot water at your fingertips. Whether you need hot water for a quick cup of tea or to prepare a meal in a hurry, the Aquatap delivers unparalleled convenience.

      However, like all appliances, the Aquatap requires regular maintenance to ensure it operates optimally throughout its lifespan. The Wellbeing Group understands the importance of keeping your Aquatap in prime condition, offering a range of services to address any issues that may arise.

      Brita Heatrae Sadia Aquatap
      Brita Heatrae Sadia Aquatap

      The Importance of Professional Service and Repair

      When it comes to maintaining the functionality of your Heatrae Sadia Aquatap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

       

      1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Heatrae Sadia appliances, ensuring that your Aquatap receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
      2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Aquatap safely, minimizing the risk of accidents.
      3. Efficiency: Professional service and repair ensure that your Aquatap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

      Heatrae Sadia Aqautap services we offer

      The Wellbeing Group offers a comprehensive range of services for the Heatrae Sadia Aquatap, ensuring that your appliance remains in top condition:

      1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. The Wellbeing Group’s technicians can clean, inspect, and fine-tune your Aquatap to keep it running smoothly.
      2. Repairs: If your Aquatap experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Heatrae Sadia parts.
      3. Replacement: In some cases, your Aquatap may require replacement components or upgrades. The Wellbeing Group can source and install these parts to ensure your appliance performs optimally.
      4. Emergency Services: If you encounter a sudden breakdown, the Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

      Silver – includes routine servicing and replacement filters (both scale and taste filters)

      Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

      Platinum – full package which includes servicing, filters, labour charges and replacement parts

      Basic

      SILVER

       

      High-quality, rapid personal service
      with a smile …and Free Biscuits!

       

      Six Monthly Preventative Maintenance
      Visits (to include full Service and
      Sanitisation to Industry Standards)

      Comprehensive Scale Management
      Plan (Includes Six Monthly Scale
      Removal filter replacement)

      Priority Emergency Breakdown Cover –
      Including all site visits and labour as
      required (96% of breakdowns are
      resolved by end of the next working day)

       

      Replacement Parts Cover (Including
      associated labour costs)

      Advanced

      GOLD

       

      High-quality, rapid personal service
      with a smile …and Free Biscuits!

       

      Six Monthly Preventative Maintenance
      Visits (to include full Service and
      Sanitisation to Industry Standards)

      Comprehensive Scale Management
      Plan (Includes Six Monthly Scale
      Removal filter replacement)

      Priority Emergency Breakdown Cover –
      Including all site visits and labour as
      required (96% of breakdowns are
      resolved by end of the next working day)

       

      Replacement Parts Cover (Including
      associated labour costs)

      Premium

      PLATINUM

       

      High-quality, rapid personal service
      with a smile …and Free Biscuits!

       

      Six Monthly Preventative Maintenance
      Visits (to include full Service and
      Sanitisation to Industry Standards)

      Comprehensive Scale Management
      Plan (Includes Six Monthly Scale
      Removal filter replacement)

      Priority Emergency Breakdown Cover –
      Including all site visits and labour as
      required (96% of breakdowns are
      resolved by end of the next working day)

       

      Replacement Parts Cover (Including
      associated labour costs)

       

      Book a maintenance visit:

      Our Brita service technicians are qualified water system experts, trained to professionally service and maintain all Brita products and other brands throughout the UK.

      Booking a Brita service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

      • Product Type:
      • Model (if known):
      • Serial Number:
      • Details of the fault:
      • Company Name:
      • Location of the equipment:
      • Contact Name:
      • Contact Number:

      If you would prefer to discuss your Aquatap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

       

      Benefits of filtered water

      Sales & Enquiry Form

      Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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        Service & Technical Support Form

        Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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          Worcester Head Office
          Severn House, Bromyard Road
          Crown East, Worcester
          WR2 5TR
          London Showroom
          5 Sycamore Street
          Barbican
          EC1Y 0SG
          T:  01905 337187
          E:  sales@thewellbeinggroup.co.uk
          Billi Tap Reset Procedure

          Billi Tap Reset Procedure

          Boiling Water Taps

          Water Dispensers

          Coffee Machines

          Vending Machines

          Coffee & Consumables

          Service & Maintenance

          Billi Tap Reset Procedure

          If your Billi Tap System says ‘locked off’ as it has not been operational after a couple of weeks after your office Christmas break or after relocation for example, you may need to complete a Billi reset procedure to get your Billi Tap back up and running.

          This Reset procedure is for Billi Taps with units fitted with Display/Control Panel on Under-sink unit only. If you need further assitance, please don’t hesitate to get in touch with our service team. We are an official service provider for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

          Symptom – Found nonresponsive and with no lights displaying on Dispenser assembly. No boiling water dispensed and cold water dispensing but not chilled.

           

          Initially – Turn system off at mains power socket for 30 seconds to reset. Wait 15 minutes (red & blue lights will be flashing on the tap) and recheck. If symptoms persist, please follow steps below.

          Step 1 – Inspect system under the sink and see what information is being displayed on the screen. If unable to read or blank, – push the “back” control button as this will take the system out of display screen saver mode and the display with activate and will display information.

          Step 2 – If the system is displaying “locked off”, find your “mode” control button on the far Righthand side located next to the display screen (button usually blue). Push, hold and cycle button down until you see the “locked on” mode being displayed on the screen. You may need to function a few times to get correct selection.

          Step 3 – Once in “locked on” the system will need to reheat and chill down, and this may take up to 25min depending on the size of your system. At this time the red and blue light on the tap will be flashing.

          Step 4 – Once the red and blue lights on the tap have become solid (permanently on) this will indicate the system is ready for use. Push the red lever down (Active Safety on rear of dispenser if previously engaged) and confirm boiling water will dispense (do not place hands under boiling water outlet) and then test the chilled side by pushing the cold lever down.

          Step 5 – Return to Time Switch Settings-If preferred. Use the “mode” control button on the far-Right hand side located next to the display screen (button usually blue). Push and hold button down until you see the “Time Switch ON” mode being displayed on the screen. Press the “back” control button to return to main display.

           

          If your system is inoperative or has an ongoing fault, please contact our Service Team to lodge a service request as all other inspections or diagnosis will be required to be completed on site.

          Billi Filters
          Billi Under-Counter Unit

          We can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

          Six Benefits of a Billi Tap Maintenance Plan:

          • Proactive preventative maintenance helps to avoid break downs

          • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

          • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

          • Easier to budget for, as all costs can be worked out at the start of the year

          • Priority service as your unit can be logged onto our service system ahead of time

          • Save money on standard Pay as You Go service rates and ad hoc visits.

          • One phone number and a dedicated service email which you can log any service requests

          Service & Maintenance Plans

          Silver – includes routine servicing and replacement filters (both scale and taste filters)

          Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

          Platinum – full package which includes servicing, filters, labour charges and replacement parts

          Basic

          SILVER

           

          High-quality, rapid personal service
          with a smile …and Free Biscuits!

           

          Six Monthly Preventative Maintenance
          Visits (to include full Service and
          Sanitisation to Industry Standards)

          Comprehensive Scale Management
          Plan (Includes Six Monthly Scale
          Removal filter replacement)

          Priority Emergency Breakdown Cover –
          Including all site visits and labour as
          required (96% of breakdowns are
          resolved by end of the next working day)

           

          Replacement Parts Cover (Including
          associated labour costs)

          Advanced

          GOLD

           

          High-quality, rapid personal service
          with a smile …and Free Biscuits!

           

          Six Monthly Preventative Maintenance
          Visits (to include full Service and
          Sanitisation to Industry Standards)

          Comprehensive Scale Management
          Plan (Includes Six Monthly Scale
          Removal filter replacement)

          Priority Emergency Breakdown Cover –
          Including all site visits and labour as
          required (96% of breakdowns are
          resolved by end of the next working day)

           

          Replacement Parts Cover (Including
          associated labour costs)

          Premium

          PLATINUM

           

          High-quality, rapid personal service
          with a smile …and Free Biscuits!

           

          Six Monthly Preventative Maintenance
          Visits (to include full Service and
          Sanitisation to Industry Standards)

          Comprehensive Scale Management
          Plan (Includes Six Monthly Scale
          Removal filter replacement)

          Priority Emergency Breakdown Cover –
          Including all site visits and labour as
          required (96% of breakdowns are
          resolved by end of the next working day)

           

          Replacement Parts Cover (Including
          associated labour costs)

           

          Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

          Boiling Taps vs Kettles

          Sales & Enquiry Form

          Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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            Service & Technical Support Form

            Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

              [uacf7-row][uacf7-col col:6]
              [/uacf7-col][uacf7-col col:6] [/uacf7-col][/uacf7-row]

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              Worcester Head Office
              Severn House, Bromyard Road
              Crown East, Worcester
              WR2 5TR
              London Showroom
              5 Sycamore Street
              Barbican
              EC1Y 0SG
              T:  01905 337187
              E:  sales@thewellbeinggroup.co.uk
              Zip HydroTap G4 Servicing

              Zip HydroTap G4 Servicing

              Boiling Water Taps

              Water Dispensers

              Coffee Machines

              Vending Machines

              Coffee & Consumables

              Service & Maintenance

              Zip HydroTap G4 Servicing

              Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products, including the Zip HydroTap G4.

              This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

              Zip HydroTap G4 Repairs & Filter Replacements

              Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap G4 systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:

              Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap G4. They are capable of identifying and resolving any issues promptly and efficiently.

              Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap G4, including filter replacement, temperature calibration, and general system checks.

              Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.

              Filter Replacement: The water filter in the Zip HydroTap G4 plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.

              Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap G4, giving you peace of mind and confidence in our services.

              Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.

              Zip HydroTap G3
              Zip Taps UK

              Approved Zip Tap UK Service Provider

              As a Platinum Partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Zip Tap systems. From the taps and undercounter systems themselves, to filter parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Zip UK, fully trained Zip Tap engineers nationwide for rapid response and installations.

              Service & Maintenance Plans

              Silver – includes routine servicing and replacement filters (both scale and taste filters)

              Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

              Platinum – full package which includes servicing, filters, labour charges and replacement parts

              Basic

              SILVER

               

              High-quality, rapid personal service
              with a smile …and Free Biscuits!

               

              Six Monthly Preventative Maintenance
              Visits (to include full Service and
              Sanitisation to Industry Standards)

              Comprehensive Scale Management
              Plan (Includes Six Monthly Scale
              Removal filter replacement)

              Priority Emergency Breakdown Cover –
              Including all site visits and labour as
              required (96% of breakdowns are
              resolved by end of the next working day)

               

              Replacement Parts Cover (Including
              associated labour costs)

              Advanced

              GOLD

               

              High-quality, rapid personal service
              with a smile …and Free Biscuits!

               

              Six Monthly Preventative Maintenance
              Visits (to include full Service and
              Sanitisation to Industry Standards)

              Comprehensive Scale Management
              Plan (Includes Six Monthly Scale
              Removal filter replacement)

              Priority Emergency Breakdown Cover –
              Including all site visits and labour as
              required (96% of breakdowns are
              resolved by end of the next working day)

               

              Replacement Parts Cover (Including
              associated labour costs)

              Premium

              PLATINUM

               

              High-quality, rapid personal service
              with a smile …and Free Biscuits!

               

              Six Monthly Preventative Maintenance
              Visits (to include full Service and
              Sanitisation to Industry Standards)

              Comprehensive Scale Management
              Plan (Includes Six Monthly Scale
              Removal filter replacement)

              Priority Emergency Breakdown Cover –
              Including all site visits and labour as
              required (96% of breakdowns are
              resolved by end of the next working day)

               

              Replacement Parts Cover (Including
              associated labour costs)

               

              By partnering with the Wellbeing Group, your organization can rest assured that your Zip HydroTap G4 will be well-maintained, providing a continuous supply of pure, chilled, and boiling water.

              You can browse our range of Zip Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

              Are Boiling Water Taps Eco-Friendly?

              Sales & Enquiry Form

              Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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                Service & Technical Support Form

                Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

                  [uacf7-row][uacf7-col col:6]
                  [/uacf7-col][uacf7-col col:6] [/uacf7-col][/uacf7-row]

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                  [/uacf7-col][uacf7-col col:6] [/uacf7-col][/uacf7-row]

                  Worcester Head Office
                  Severn House, Bromyard Road
                  Crown East, Worcester
                  WR2 5TR
                  London Showroom
                  5 Sycamore Street
                  Barbican
                  EC1Y 0SG
                  T:  01905 337187
                  E:  sales@thewellbeinggroup.co.uk
                  Zip HydroTap G4 Servicing

                  How to use levers and buttons on Zip HydroTap G4

                  Boiling Water Taps

                  Water Dispensers

                  Coffee Machines

                  Vending Machines

                  Coffee & Consumables

                  Service & Maintenance

                  How to use levers and buttons on Zip HydroTap G4

                  A unique safety lock eliminates the risk of accidental discharge of boiling water.
                  Press both the red lever and the “safety” button at the same time for access to boiling water. 

                  To deactivate the safety button, hold the chilled lever and safety button for 10 seconds until the safety button turns off, it is now disabled and you can have boiling water access by simply depressing the red lever.

                  Repeat the process to reactivate the safety button as required.

                  Boiling Water Dispense

                  A unique safety lock eliminates the risk of accidental discharge of boiling water.
                  Press both the red lever and the “safety” button at the same time for access to boiling water. 

                  To deactivate the safety button, hold the chilled lever and safety button for 10 seconds until the safety button turns off, it is now disabled and you can have boiling water access by simply depressing the red lever.

                  Repeat the process to reactivate the safety button as required.

                  Zip Tap Boiling

                  Hands Free 

                  Flick the red lever towards you and boiling water will run for any pre set period of 5-15 seconds.

                  Zip Tap Boiling

                  Chilled Water Dispense

                  Zip Tap Levers

                  Press the blue lever to dispense either chilled or Ambient filtered water, depending on which model of HydroTap you are using. 

                  Hands Free 

                  Flick the blue lever towards you and a set limit of 700ml of chilled or ambient water will run which is especially useful for filling water bottles or carafes.

                  Zip Tap Boiling

                  Zip Tap Sales & Enquries

                  Our expert team will be able to advise on the most suitable Zip Tap system and service plans for your business. Full and dedicated account management from enquiry to install and expert aftercare.

                  01905 337187

                  Zip Tap Technical Support

                  Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.

                  01905 337187

                  Zip Tap

                  Troubleshooting & FAQ’s.

                  Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?

                  No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

                  Click Here To View Our Plans

                  My Zip Tap is not dispensing water, what shall I do?

                  Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team.

                  01905 337187

                  My Zip Tap is leaking or dripping?

                  If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve. 

                  01905 337187

                  How often do water do Zip Tap Filters need changing?

                  Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.

                  01905 337187

                  Where can I buy Zip C02 cannister replacements for sparkling water taps?

                  You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap

                  Service & Technical

                  Support Form

                  Our service team will normally aim to respond within 2 hours of queries submitted.

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                    Zip HydroTap Service Plans

                    Silver – includes routine servicing and replacement filters (both scale and taste filters)

                    Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

                    Platinum – full package which includes servicing, filters, labour charges and replacement parts

                    Basic

                    SILVER

                     

                    High-quality, rapid personal service
                    with a smile …and Free Biscuits!

                     

                    Six Monthly Preventative Maintenance
                    Visits (to include full Service and
                    Sanitisation to Industry Standards)

                    Comprehensive Scale Management
                    Plan (Includes Six Monthly Scale
                    Removal filter replacement)

                    Priority Emergency Breakdown Cover –
                    Including all site visits and labour as
                    required (96% of breakdowns are
                    resolved by end of the next working day)

                     

                    Replacement Parts Cover (Including
                    associated labour costs)

                    Advanced

                    GOLD

                     

                    High-quality, rapid personal service
                    with a smile …and Free Biscuits!

                     

                    Six Monthly Preventative Maintenance
                    Visits (to include full Service and
                    Sanitisation to Industry Standards)

                    Comprehensive Scale Management
                    Plan (Includes Six Monthly Scale
                    Removal filter replacement)

                    Priority Emergency Breakdown Cover –
                    Including all site visits and labour as
                    required (96% of breakdowns are
                    resolved by end of the next working day)

                     

                    Replacement Parts Cover (Including
                    associated labour costs)

                    Premium

                    PLATINUM

                     

                    High-quality, rapid personal service
                    with a smile …and Free Biscuits!

                     

                    Six Monthly Preventative Maintenance
                    Visits (to include full Service and
                    Sanitisation to Industry Standards)

                    Comprehensive Scale Management
                    Plan (Includes Six Monthly Scale
                    Removal filter replacement)

                    Priority Emergency Breakdown Cover –
                    Including all site visits and labour as
                    required (96% of breakdowns are
                    resolved by end of the next working day)

                     

                    Replacement Parts Cover (Including
                    associated labour costs)

                     

                    Book a maintenance visit:

                    Our Zip service technicians are qualified water system experts, trained to professionally service and maintain all Zip products and other brands throughout the UK.

                    Booking a Zip Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

                    • Product Type:
                    • Model (if known):
                    • Serial Number:
                    • Details of the fault:
                    • Company Name:
                    • Location of the equipment:
                    • Contact Name:
                    • Contact Number:

                    If you would prefer to discuss your service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

                     

                    Benefits of filtered water

                    Sales & Enquiry Form

                    Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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                      Service & Technical Support Form

                      Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

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                        Worcester Head Office
                        Severn House, Bromyard Road
                        Crown East, Worcester
                        WR2 5TR
                        London Showroom
                        5 Sycamore Street
                        Barbican
                        EC1Y 0SG
                        T:  01905 337187
                        E:  sales@thewellbeinggroup.co.uk