My Zip Tap is not dispensing water, what should I do?

If your Zip Tap is not dispensing water, firstly, enquire whether the water supply to your building has been interrupted at all? Often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team on 01905 337187

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Zip Tap products.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

My Zip Tap is not dispensing water, what should I do? – If you still require assitance, please get in touch with our service team.

Stay hydrated at work

Zip Tap CO2 canisters for sparkling water taps?

You can buy Zip Tap CO2 canister replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap. On average a Zip Tap CO2 canister will have the capacity to last between 250-350 cups (160 Litres), deending on your carbonation levels.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Zip Tap products, including filter and CO2 canisters.

How to replace Zip CO2 canisters for sparkling water taps?

Changing the CO2 Canister on your Zip Tap is super simple. Follow these easy steps and the sparkling water will be flowing again:

Equipment Checklist before you get stared – Protective Gloves / Soapy Water  / Sponge / Shifting Spanner

1. Firstly flick the valve on the regulator at the top on the canister to the off postition to cut any gas coming through.

2. Using the LCD screen press menu > system settings > CO2 settings > CO2 purge > press start. This will release any remaining CO2 from the hoses.

3. Put on protective golves and hold the canister vertical and twist to detached from the regulator at the top. For the larger canisters you’ll need the shifting spanner to remove the regulator from the top of the canister

4. Take the new canister, again hold vertical and twist to attach onto the regulator. For the larger canisters, use the shifting spanner again to tighten the regulator bolt.

5. Once tightened, apply some soapy water around the connection and turn the valve on to check for CO2 leaks.

6. Repeat the process from step 2 to complete another CO2 purge.

Using the LCD screen press menu > system settings > CO2 settings > CO2 purge > press start.

7. Once completed press the green tick, then press CO2 reset and another green tick below and you should be good to go.

If you are struggling with the process, feel free to give our friendly knowledgable service team a call to assist. Alternatively, you can sign up to one of our service plans and one of our nationwide engineers can carry out replacements like this for you.

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Zip Tap CO2 canister replacement for sparkling water taps? – If you still require help with selecting the correct product, call our sales team on 01905 337187.

Stay hydrated at work

Water filters for Zip Tap systems

Wellbeing Group are a Platinum Partner for Zip Tap systems. We supply official products, parts, service and water filters for Zip Tap Systems.

Do I need to buy special filters for Zip Tap Systems?

Yes, you should always use the correct filter for your water system. Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself. 01905 337187

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

The importance of filtered drinking water

What to do when the Zip Tap filter light comes on?

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.

To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.

Zip Tap Service & Maintenance Plans

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

The importance of filtered drinking water

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace Zi Tap Filters for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip tap filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

How often do Zip Tap filters need changing? If you still need assitance with your enquiry, feel free to contact our friendly team to assist you.

Boiling Taps vs Kettles

Zip Tap Service and Repair

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products. 

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Zip Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Zip Tap including filter changes. You can see what’s included in each of our plans below.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

You can browse our range of Zip Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187